SHIPPING & DELIVERY
Willow & Ivy currently offers shipping to Australia and New Zealand via Australia Post.
AUSTRALIAN SHIPPING RATES
Australia Post Express - $15 or free for orders over $200 (approx. 2 - 8 business days from shipment)
Note: orders exceeding 5kg will incur a shipping surcharge.
NEW ZEALAND SHIPPING RATES
Australia Post Regular International - $30 or free for orders over $350 (approx. 7 - 10 business days from shipment)
Note: orders exceeding 5kg will incur a shipping surcharge.
All international orders are sent via Australia Post regular post but if you require International Express service please email us on willowandivyrockhampton@gmail.com to obtain a quote for your shipment.
PROCESSING TIMES
All orders will be processed within 2 - 4 business days and are sent during weekday trading hours. Purchases made on weekends and public holidays will be processed on the next business day.
ORDER CONFIRMATION
When your order has been placed a confirmation email will immediately be sent to your nominated email address. If you do not receive an email confirmation please email us willowandivyrockhampton@gmail.com.
TRACKING YOUR ORDER
Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address or mobile number which then you will be able to track your parcel at www.australiapost.com.au/tracking.
All deliveries must be signed for and identification will be required. Please ensure your delivery address is attended or your parcel will be forwarded to the nearest post office for collection. If you require your parcel to be delivered to a PO Box you must provide a residential address as a second form for delivery.
Please note orders of multiple items may be shipped in more than one delivery. This will indicate multiple tracking numbers on your shipping confirmation email.
POSSIBLE DELAYS
While Willow & Ivy will process and ship your order within a fast and timely manner we take no responsibility for any delays by the freight carriers once your item has left Willow & Ivy and therefore will not offer refunds for the reason of delayed deliveries. Please keep this in mind for peak trading periods, and allow additional time for your express order to be received.
ITEM AVAILABILITY
Stock quantities are updated daily. If a sold out item is purchased you will be notified by email as soon as possible and offered a suitable replacement if one is available from supplier or a full refund will be offered.
INTERNATIONAL SHIPPING
At this stage we only offer shipping to within Australia and New Zealand but if you require international shipping please contact us on willowandivyrockhampton@gmail.com